How it works
Three Steps, No Surprises
Here is exactly what happens after you call or book, including where the money enters the picture.
Tell us what is wrong
Give us the appliance, the brand, and what it is doing. If you have the model number, it helps the technician bring the right parts on the first visit instead of the second.
Pick an appointment window
The dispatcher tells you which windows are open and confirms the flat $79 diagnostic before anyone is sent out. You can also pick a time yourself in the online calendar.
Approve the estimate
The technician diagnoses the appliance and writes an estimate. You approve it before any repair starts. If you decline, you pay the diagnostic only. If you approve, the diagnostic is applied to the repair.
What we do not do
- We do not start work and tell you the price afterwards.
- We do not add a second repair mid-visit without asking you first.
- We do not promise a same-day technician on the phone when we cannot see the schedule holding.
- We do not quote a sealed-system repair on an old unit without telling you whether it is worth the money.
Every completed repair carries a one-year warranty on the labor and the parts we install. Warranty details, and pricing and your rights under California repair rules.
Book your repair
Two ways to get a technician out.
Call and a dispatcher will tell you the next open window, or pick a time yourself in the online calendar. Either way you get a written estimate before any repair starts, and every repair carries a one-year warranty.
Cannot talk right now? Text us at (833) 545-4254. Have the brand and model number handy if you can — it helps the technician bring the right parts.