FAQ
Questions Before You Call
If something is not answered here, call and ask. We would rather say "I do not know, let me check" than guess.
How soon can a technician come?
Availability changes every day, so we do not publish a promise we cannot keep. Call (833) 545-4254 and the dispatcher will tell you the next open window. You can also pick a time yourself in the online calendar.
What hours can I reach you?
Monday through Friday the line is open 24 hours. Saturday 6:00 AM to 3:00 PM. Closed Sunday. Reaching a dispatcher at night is not the same as a technician arriving at night, so call and we will tell you the realistic window.
What appliances do you repair?
In the kitchen: built-in refrigerators and freezers, wine storage, ranges, cooktops, ovens and dishwashers. In the laundry: washers and dryers, gas and electric. If you are not sure your appliance fits, call and describe it.
Which brands do you service?
Sub-Zero, Viking, Wolf and other premium built-in kitchen appliances, plus washers, dryers and dishwashers. Call with the brand and model and we will confirm we cover it before booking. We are an independent repair company and are not authorized by, affiliated with or endorsed by these manufacturers.
Is there a diagnostic or service-call fee?
The diagnostic visit is a flat $79, and it is applied to the repair when you approve the estimate. So on a repair you approve, the diagnosis effectively costs nothing extra. The dispatcher confirms the fee on the phone before a technician is scheduled.
Will I receive an estimate first?
Yes. The technician diagnoses the appliance and then gives you a written estimate. No repair work is performed without your approval, and no extra work is added without asking you first.
Do you warranty repairs?
Yes. Every repair we complete carries a one-year warranty on the work and the parts we install. The terms are written on your estimate before work begins.
Should I repair or replace my appliance?
A useful rule: if the repair costs more than about half the price of a comparable new unit, replacement is usually the better spend. Built-in and premium appliances are the exception, because replacing one often means cabinet work too. The technician will tell you honestly which side of that line you are on.
Which areas do you serve?
Pasadena, San Marino, South Pasadena, Altadena, Sierra Madre, Arcadia, San Gabriel, Temple City, Alhambra, Monterey Park, Rosemead, Monrovia and Glendale.
Book your repair
Two ways to get a technician out.
Call and a dispatcher will tell you the next open window, or pick a time yourself in the online calendar. Either way you get a written estimate before any repair starts, and every repair carries a one-year warranty.
Cannot talk right now? Text us at (833) 545-4254. Have the brand and model number handy if you can — it helps the technician bring the right parts.